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RETURN & REFUND POLICY

 

RETURN & REFUND POLICY

 

Please note: Shipping cost is an estimate based on weight, cost may vary on large or unusual package dimensions.

 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

RETURN CONDITIONS

    • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
    • If the product is damaged on receipt of your package, you have two (2) days after receipt of the parcel to report it to customer service and request an exchange or a refund.
    • If you notice that a product in your package is missing, you have two (2) days after receipt of the parcel to report it to customer service.
    •  If an item is defective or damaged during shipping , we will accept the return and offer an exchange or refund.

The customer is responsible for reading all the information provided by PILGRMR regarding the product (features, dimensions, colours, size, etc.), prior to the purchase! Thus we will not accept returns or refunds for our products based on such criteria.

Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

 

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

 

To complete your return, we require a receipt or proof of purchase.

 

Please do not send your purchase back to the manufacturer!

 

There are certain situations where only partial refunds are granted (if applicable)

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

 

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@pilgrmr.com.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@pilgrmr.com in order to get a ticket. We can not exchange a product with another one!

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

In order to return or exchange any purchase from our online store please email us at customerservice@pilgrmr.com to receive a Return Authorization Number. Please note that without the Return Authorization Number we will not accept your package.)

 

To return your product, you should mail your product to: PILGRMR, 5-2380 Coleraine St. , Montreal, QC, H3K 1S4, Canada

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

We are not responsible for lost or damaged packages that are sent to us for return or exchange, so please retain your tracking number when you ship your package. COD Returns will not be accepted.